Terms of service

Last updated: July 30, 2026

These Terms and Conditions, also referred to as the “Terms,” govern your access to and use of lettersfromfairhope.com, including purchases, subscriptions, gift subscriptions, digital materials, audio recordings, and other products or services offered through the website.

Letters from Fairhope is operated by Stolly Media, LLC. Throughout these Terms, “Letters from Fairhope,” “we,” “us,” and “our” refer to Stolly Media, LLC.

By visiting our website, creating an account, placing an order, purchasing a subscription, or otherwise using our services, you agree to these Terms and our:

Privacy Policy
Refund and Cancellation Policy
Shipping Policy
Subscription Policy
Any additional terms presented during checkout

Please do not use the website or purchase our products if you do not agree to these Terms.

1. About Letters from Fairhope

Letters from Fairhope is a creative historical-fiction experience delivered primarily through physical mail.

Depending on the product or subscription purchased, customers may receive materials such as:

Fictional letters
Historical-style artwork and sketches
Postcards
Photographs or photographic reproductions
Recipes
Keepsakes
Printed inserts
Access to audio recordings
Other story-related materials

Product contents may vary from month to month. Photographs, mockups, descriptions, and examples shown on the website are illustrative unless expressly identified as the exact contents of a particular mailing.

2. Historical Fiction and Creative Interpretation

Letters from Fairhope is a work of fiction inspired by the history, atmosphere, geography, and culture of Fairhope, Mobile Bay, and the surrounding region.

Unless expressly stated otherwise:

Clara Riley, Henry, the Riley family, and other story characters are fictional.
Letters, diary entries, sketches, photographs, conversations, and story events are fictional or creatively interpreted.
Historical-style materials are reproductions or newly created artistic works and are not represented as original antiques.
The story may combine historical research with imagined people, dialogue, places, timelines, and events.
Similarities to actual persons, living or deceased, may be coincidental.

We make reasonable efforts to create an authentic historical atmosphere, but we do not guarantee that every detail is historically exact. The service is intended for entertainment and artistic enjoyment, not as an academic or authoritative historical reference.

3. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to make a purchase or enter into a recurring subscription agreement.

By placing an order, you represent that:

You are legally able to enter into a binding agreement.
The information you provide is accurate and complete.
You are authorized to use the payment method submitted.
Your purchase is for a lawful purpose.

Adults may purchase subscriptions for younger recipients. The adult purchaser remains responsible for the order, payment, and suitability of the materials for the recipient.

4. Accounts and Customer Information

You may be permitted or required to create a customer account.

You are responsible for:

Providing accurate contact, billing, and mailing information
Keeping your account information current
Protecting your login credentials
Restricting access to your account
Notifying us of suspected unauthorized account activity
Ensuring that your mailing address is updated before the applicable processing deadline

You are responsible for activity conducted through your account unless prohibited by applicable law.

We may suspend or close an account that contains false information, is used fraudulently, violates these Terms, or threatens the security or operation of our website.

5. Orders

Your submission of an order is an offer to purchase the selected product or subscription. An automated order confirmation acknowledges that we received your order, but it does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order for reasons that may include:

Incorrect pricing or product information
Suspected fraud or unauthorized payment
Product or mailing-material unavailability
Duplicate orders
Shipping restrictions
Website or processing errors
Violation of these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

6. Prices and Payment

Prices are displayed in the currency indicated at checkout.

Unless otherwise stated, listed prices may not include:

Applicable sales taxes
Shipping or postage charges
Customs duties
Import taxes
Foreign transaction fees
Other government or payment-provider charges

You authorize us and our payment-processing providers to charge the payment method supplied for your order, including recurring subscription charges when applicable.

We may correct pricing errors before fulfilling an order. When a material pricing error affects an order that has already been placed, we may contact you for instructions or cancel and refund the order.

7. Monthly Subscriptions

When you purchase a monthly recurring subscription, you authorize us to charge the payment method provided at the price and frequency disclosed during checkout.

Unless the offer states otherwise:

Your subscription continues until canceled.
You will be charged automatically for each new subscription period.
Your subscription price and applicable taxes or shipping charges will be presented before enrollment.
Each payment covers the applicable upcoming subscription mailing or subscription period.
You may cancel future renewals through the method described during checkout, in your customer account, or by contacting us.

Cancellation stops future renewals but does not ordinarily reverse a charge already processed or cancel a mailing that has entered preparation.

Recurring-subscription terms—including the amount charged, billing frequency, cancellation method, and relevant deadlines—should also appear clearly at checkout. Federal consumer guidance emphasizes clear disclosure, informed enrollment, and a straightforward cancellation process.

8. Prepaid Subscriptions

A prepaid subscription is purchased and paid for in advance for the number of months or mailings stated in the offer.

Unless expressly stated otherwise at checkout:

The purchaser is charged once for the full prepaid term.
The subscription does not renew automatically at the end of the prepaid term.
Mailings are sent according to the schedule described on the product page.
A discount applied to a prepaid plan is based on completion of the full prepaid term.
Prepaid plans are subject to the cancellation and refund terms stated in our Refund and Cancellation Policy.

When a prepaid plan is advertised as automatically renewing, that feature will be disclosed before purchase.

9. Subscription Start Dates and Story Order

Letters from Fairhope is designed so that subscribers may join during different months.

A subscriber may receive the currently scheduled installment rather than beginning with the first chronological letter in the annual story cycle. Each mailing is intended to provide sufficient context to be enjoyed independently while contributing to the broader story.

Unless a product page specifically promises otherwise:

New subscribers do not automatically begin with Letter One.
Previously released installments are not included.
Archived or past letters may not be available for individual purchase.
Subscription contents may be revised, reprinted, or reissued at our discretion.

10. Billing Dates and Processing Deadlines

Billing, preparation, and mailing dates may vary by plan.

The date shown in your account or checkout confirmation may represent a billing or processing date rather than a guaranteed delivery date.

To avoid the next recurring charge, you must cancel before the applicable renewal deadline shown during checkout, in your account, or in your subscription communications.

Changes submitted after an order enters preparation may not apply to that mailing. This includes:

Cancellations
Address changes
Recipient changes
Gift-message changes
Subscription pauses
Other account changes

11. Cancellation

You may cancel a recurring monthly subscription using the cancellation method made available through your customer account, subscription-management link, or customer service.

To request assistance, contact:

clara@lettersfromfairhope.com

A cancellation is effective for future renewals after it has been successfully submitted and processed. You should retain your cancellation confirmation.

Cancellation does not automatically entitle you to a refund for:

A charge processed before cancellation
A mailing already prepared
A mailing already printed, assembled, addressed, or posted
A completed subscription period
Previously delivered digital content

Nothing in this section limits rights that cannot legally be waived.

12. Pauses, Skips, and Subscription Changes

We may offer the ability to pause, skip, or modify a subscription, but these options are not guaranteed unless stated as part of the selected plan.

A requested change must be submitted before the applicable processing deadline. Changes submitted after that deadline may take effect during the following subscription period.

Discounts, promotional pricing, or grandfathered pricing may not transfer when a subscription is canceled, paused, upgraded, downgraded, or replaced with another plan.

13. Gift Subscriptions

A purchaser may be able to send a subscription to another person.

The purchaser is responsible for:

Obtaining permission to provide the recipient’s information
Providing the recipient’s complete and accurate mailing address
Selecting an appropriate start date, when available
Ensuring the recipient can receive mail at the supplied address
Paying all charges associated with the gift
Informing the recipient of the gift when necessary

Gift recipients are not responsible for payment unless they separately enroll in their own paid subscription.

We may contact the purchaser or recipient when necessary to resolve a delivery issue. Gift recipients are not automatically enrolled in promotional marketing solely because they received a gift.

14. Address Changes

Customers are responsible for maintaining a complete and accurate mailing address.

Address changes must be received before the mailing enters preparation. We cannot guarantee that a change will apply to a mailing that has already been printed, addressed, assembled, or submitted to a postal carrier.

We are not responsible for mail that is lost, delayed, returned, or misdelivered because:

The customer supplied an incorrect or incomplete address
The customer failed to update an address in time
The recipient moved
The recipient’s mailbox was inaccessible
The postal service rejected or returned the item
The recipient refused the mailing
A building, apartment, or unit number was omitted

Additional charges may apply to replace or resend materials when the address supplied with the order was incorrect.

15. Shipping and Delivery

Physical products are shipped to the address provided with the order.

Mailing dates, transit estimates, and expected arrival windows are estimates rather than guarantees. Postal delivery times may fluctuate, and USPS states that delivery times are not guaranteed.

Delivery may be affected by circumstances outside our control, including:

Postal delays
Weather
Natural disasters
Transportation disruptions
Labor disruptions
Holidays
Customs processing
Incorrect addresses
Local delivery conditions
Changes in postal operations
Events of force majeure

A subscription installment arriving after the anticipated date does not necessarily constitute nonperformance.

16. Lost, Damaged, or Missing Mail

Please contact us at clara@lettersfromfairhope.com when a mailing arrives materially damaged or does not arrive within a reasonable period after its expected delivery window.

We may request:

Your order number
Confirmation of the mailing address
Photographs of damaged materials or packaging
A description of the missing or damaged contents
Other reasonable information needed to investigate

Depending on the circumstances and product availability, we may offer:

A replacement
A comparable substitute
Store credit
A partial refund
Another reasonable remedy

Replacement of limited, archived, personalized, or out-of-print materials cannot be guaranteed.

Claims must be submitted within the period stated in our Shipping or Refund Policy.

17. Returns and Refunds

Returns, cancellations, replacements, and refunds are governed by our separate Refund and Cancellation Policy.

Because many Letters from Fairhope products are:

Printed in limited quantities
Prepared for specific subscription cycles
Personalized or addressed for a particular recipient
Time-sensitive
Accompanied by immediately accessible digital content

Some purchases may be nonreturnable or subject to limited refund eligibility.

Nothing in these Terms excludes any refund, cancellation, return, or consumer right that applies under governing law.

18. Digital and Audio Content

Some purchases may include access to digital content, audio recordings, private webpages, downloadable files, QR-code materials, or streaming content.

Unless otherwise stated, purchasing access grants you a limited, personal, nonexclusive, nontransferable, revocable license to access and enjoy the content for private, noncommercial use.

You may not:

Copy or distribute the content
Upload it to another platform
Share private access links or files publicly
Sell, sublicense, or commercially exploit it
Remove copyright or ownership notices
Create unauthorized derivative products
Use the content to train an artificial-intelligence system or dataset
Circumvent access controls
Record and redistribute streamed material

Digital availability may depend on compatible internet access, devices, browsers, or third-party platforms.

We may replace the method used to deliver digital content, provided that substantially similar access remains available where reasonably practicable.

19. Intellectual Property

The website and its contents are owned by or licensed to Stolly Media, LLC and are protected by applicable intellectual-property laws.

Protected materials may include:

The Letters from Fairhope name and branding
Storylines
Characters
Letters
Audio scripts and recordings
Artwork and sketches
Graphic designs
Photographs and reproductions
Product designs
Inserts and keepsakes
Website copy
Logos
Videos
Downloads
Packaging
Promotional materials

Purchasing a product transfers ownership of the physical copy delivered to you, but it does not transfer copyright, trademark rights, reproduction rights, commercial rights, or other intellectual-property rights.

You may display, read, preserve, or give away your lawfully purchased physical copy for personal use. You may not reproduce or commercially exploit the contents without written permission.

20. Customer Submissions

When you send us a review, testimonial, photograph, comment, suggestion, or other submission, you retain any ownership rights you hold in the original material.

Unless you indicate otherwise, you grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display voluntarily submitted reviews and testimonials for business and promotional purposes.

We will not intentionally publish private order information, a personal mailing address, or confidential customer-service communications without permission.

You represent that your submission:

Is accurate to the best of your knowledge
Does not violate another person’s rights
Is not unlawful, threatening, defamatory, fraudulent, or obscene
Does not contain malicious code
Does not impersonate another person

We may remove or decline to publish customer content at our discretion.

21. Prohibited Uses

You may not use the website or services to:

Violate a law or regulation
Commit fraud
Infringe intellectual-property or privacy rights
Submit false order or payment information
Access another person’s account without authorization
Scrape, harvest, or systematically extract website content
Interfere with website security or operation
Introduce malware or harmful code
Circumvent purchase, subscription, or access restrictions
Resell digital content without authorization
Misrepresent our materials as your own
Use automated systems to overload or disrupt the website
Engage in conduct that harms us, our customers, or our service providers

We may restrict access, cancel orders, or terminate accounts associated with prohibited conduct.

22. Third-Party Services

Our website may use or link to services operated by third parties, including:

Shopify
Payment processors
Subscription-management providers
Email providers
Audio-hosting platforms
Social-media services
Postal or shipping providers
Analytics providers

Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for their independent services, availability, security, content, or conduct.

Our store is hosted on Shopify, and Shopify permits merchants to add Terms of Service, refund, privacy, shipping, and subscription policies through the store’s policy settings.

23. Website Availability and Changes

We may modify, suspend, or discontinue all or part of the website or services at any time.

We may also change:

Product formats
Mailing contents
Artists or contributors
Audio delivery methods
Subscription plans
Prices
Mailing schedules
Packaging
Website features
Available territories

Material changes affecting an existing paid subscription will be handled in accordance with applicable law and any specific promises made when the subscription was purchased.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

24. Promotions and Discounts

Promotions, coupons, and discounts may be subject to additional terms.

Unless otherwise stated:

Promotions cannot be combined.
Discounts have no cash value.
Promotions may be limited by customer, household, account, mailing address, or payment method.
Discounts may exclude taxes, shipping, gift subscriptions, renewals, or specific products.
Promotional offers may expire or be withdrawn.
A promotional price may apply only to the first billing period.
Discounts cannot ordinarily be applied retroactively.

We may reject or reverse the unauthorized, fraudulent, or unintended use of a promotional offer.

25. Disclaimer of Warranties

To the fullest extent permitted by law, the website, products, and services are provided on an “as is” and “as available” basis.

We do not warrant that:

The website will always be available or error-free.
Every historical detail will be completely accurate.
Every installment will meet personal expectations.
Postal delivery will occur by a particular date.
Digital services will work with every device or system.
Website errors will always be corrected immediately.

Certain jurisdictions do not permit the exclusion of implied warranties. Where those laws apply, this section applies only to the extent legally permitted.

26. Limitation of Liability

To the fullest extent permitted by law, [LEGAL BUSINESS NAME], its owners, employees, contractors, contributors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of—or inability to use—the website, products, or services.

This includes loss arising from:

Postal delays
Lost or damaged mail
Website interruptions
Third-party services
Unauthorized account access
Reliance on fictional or historical content
Loss of data
Loss of opportunity
Loss of profits

To the fullest extent permitted by law, our aggregate liability arising from a particular order or subscription will not exceed the amount you paid us for the product or subscription period giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited.

27. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Stolly Media, LLC, its owners, employees, contractors, contributors, and service providers from third-party claims, losses, liabilities, and reasonable expenses arising from:

Your unlawful use of the website
Your violation of these Terms
Your infringement of another person’s rights
Customer content you submit
Fraudulent or unauthorized activity conducted through your account

This obligation does not apply to claims caused solely by our own unlawful conduct.

28. Force Majeure

We are not responsible for delay or failure caused by circumstances reasonably beyond our control, including:

Natural disasters
Severe weather
Fire or flood
Epidemics or public-health emergencies
War, terrorism, or civil unrest
Government action
Labor disputes
Postal or transportation disruptions
Power or internet failures
Supplier interruptions
Material shortages
Cyberattacks
Failure of third-party platforms

We will make reasonable efforts to resume performance when practicable.

29. Governing Law

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles, except where the consumer-protection laws of your jurisdiction require otherwise.

Before filing a legal claim, you agree to contact us and make a reasonable good-faith effort to resolve the matter informally.

Unless applicable law provides otherwise, legal proceedings concerning these Terms must be brought in a court of competent jurisdiction located in Baldwin County, Alabama.

30. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the greatest extent legally permitted, and the remaining provisions will remain in effect.

31. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of Stolly Media, LLC.

32. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may transfer our rights and obligations as part of a merger, sale, restructuring, transfer of assets, or similar business transaction, subject to applicable law.

33. Entire Agreement

These Terms, together with the policies incorporated into them and the terms displayed during checkout, form the entire agreement between you and us concerning your use of the website and purchase of our products and services.

When there is a direct conflict:

Terms expressly presented for a particular product or promotion control for that product or promotion.
The applicable Subscription, Refund, or Shipping Policy controls for the subject it specifically addresses.
These general Terms apply in all other respects.

34. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal obligations.

The updated Terms will be posted with a revised “Last updated” date. Material changes affecting an active subscription will be communicated when required by law.

The Terms in effect when an individual order was placed generally govern that order, except where a change is legally required.

35. Contact Information

Questions about these Terms may be sent to:

Letters from Fairhope
Operated by Stolly Media, LLC
Email: clara@lettersfromfairhope.com
Mailing address: 509 Fairhope Ave, Fairhope, AL 36532